Without going into too much detail, let's just say any progress I've made today was derailed by a forty-five minute (!) telephone conversation with the Calgarican.
Followed very closely by another half hour conversation with a very loud Manager from Puerto Rico. While I explained how access setups work. THREE times. She wasn't angry, but needed to HEAR the information I had previously sent her in an email.
Then another email from the Canadian's boss, making it sound like the account deletions for thier 3 High School slaves was my fault. It wasn't...
Followed this up with a call to the boss, who caved and okayed the step out for the Canadian HS
*sigh* Gonna be another late night.